Privacy Policy
This Privacy Policy explains how Solaer ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase on our website. By using our site, you agree to the practices described below.
1. Information We Collect
We collect personal information to process orders, improve our services, and communicate with you. This includes:
Personal Details
Name, address, phone number, email address.
Payment Information
Billing details (processed securely by third-party payment providers; we do not store card details).
Order Information
Products purchased, order history, delivery details.
Technical Data
IP address, browser type, device information, pages visited, and session data.
Marketing Data
Preferences, feedback, and communication choices.
2. How We Use Your Information
- To process and deliver your orders
- To provide customer support
- To verify payments and prevent fraud
- To communicate order updates and promotions
- To improve website performance and user experience
- To comply with legal and regulatory obligations
4. Sharing Your Information
We may share your data with third parties who help us operate our business. These include:
- Courier and delivery partners
- Payment gateways and fraud detection services
- Marketing and analytics providers (e.g., Google Analytics)
- IT service providers and website hosting partners
These parties only receive the information necessary to perform their services and are required to protect your data.
5. Data Security
We implement reasonable technical and administrative measures to protect your personal information against loss, theft, misuse, and unauthorized access.
6. Data Retention
We retain your information only as long as necessary for:
- Order fulfilment and after-sales support
- Legal, tax, or regulatory requirements
- Customer service and warranty claims
7. Your Rights
Depending on your location (including South Africa under POPIA and the EU under GDPR), you may have rights to:
Access the personal information we hold about you
Request corrections or updates to your data
Request deletion of your data where legally applicable
Opt out of marketing communications
Request a copy of your stored information
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Children's Privacy
Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of the website indicates acceptance of the updated policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy, or if you want to request, update, or delete your information, please contact us:
Address: 1 Silson Way, Riviera, Kimberley, 8301
Email: sales@solaer.co.za
Phone: 060-267-8841
Hours: Mon–Fri, 9:00 AM – 5:00 PM